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Frequently Asked Questions

What is a MiMood™ chart?

A MiMood™ chart is a simple, patient-driven tool that requires only a few seconds a day to complete. However, mood charts are extremely powerful and effective. This is because mood charts provide a visual image of how important pieces of information such as mood, medication, and life events, all fit together.

Is MiMood™ for free?

Completely.

Is there an iPhone App?

Yes, click here to download.

Is there an Android App?

Yes, click here to download.

Is there a BlackBerry App?

Yes, click here to download.

Is my data kept private?

Yes.

Will you send me Junk email?

Definitely not. Your email address is used to register in the same way you do with Facebook.

How do I tell my friends about MiMood™?

Tell them to visit www.mimood.co.za

Can I enter more than one mood entry per day?

Yes. You can record My Mood (Step1) as well as Anxiety and Irritability (Step 3) three times per day. For example you can record these two steps in the morning, afternoon and evening.

How can I share my mood information with my doctor?

You will automatically allow your doctor access to your information by entering the last 7 digits of his/her practice number when you register. If you have not done this while registering, go to “My profile” and enter the practice number.

I’m concerned about security. How is my information protected?

We have the following strategy in place to protect your personal information:
Encryption
Our site uses industry standard SSL encryption to securely transmit all interactions between your computer and our site. This protects you from the possibility of a third party viewing in clear text your username and password and any other data as it passes from your computer to our site, or from our site to your computer.
Just keep in mind that you still have to store you username and password in a safe place the same way you would store your banking details.

I’m not receiving forgotten password emails, support alerts, or support alert verification emails. Why?

There are five possible reasons for emails not getting through.

  1. Incorrect email address. For support alerts, check the recipient email address and verify that it is correct. If your account email address is incorrect, the forgotten password emails will not be delivered.
  2. Email Inbox is full. Many internet service providers put a limit on the amount of email you can have in your inbox. This is typically the case when using the ISP’s web based email program. Check with your ISP to determine if your inbox is full.
  3. Emails blocked by your email program. Check your anti-spam or junk mail settings in your email program. Some email programs have a white-list that will let you specify trusted emails. If your email program has junk mail or anti-spam features, specify all email coming from mimood.co.za as not spam.
  4. Emails blocked by your ISP. Check with your ISP to find out if they are blocking our emails. If they are, ask them to white-list email coming from mimood.co.za.
  5. Server Outage. On rare occasions our services may become unavailable either because of periodic maintenance or a system error. Since our services are continuously monitored, we are usually aware of outages and will do everything we can to restore service.

I’m having trouble logging into my profile. Why?

Your browser is probably set to disallow cookies. A cookie is a small piece of information sent from our website to your computer that is used to distinguish you from other users while you are logged in. There are two types of cookies, namely persistent cookies and session cookies. mimood.co.za requires session cookies. These cookies are much more benign than persistent cookies. A session cookie automatically disappears from your computer when you close your browser. To turn on session cookies, try some of the searches below:

I want to cancel my profile. How do I do that?

Delete the MiMood™ app from you mobile device.

I'm not receiving reminders from the MiMood™ application

Click here to contact us

Is MiMood™ for free?

Completely.

Is there an iPhone App?

Yes, click here to download.

Is there an Android App?

Yes, click here to download.

Is there a BlackBerry App?

Yes, click here to download.

Is my data kept private?

Yes.

Will you send me Junk email?

Definitely not. Your email address is used to register in the same way you do with Facebook.

How do I tell my patients about MiMood™?

Tell them to visit www.mimood.co.za

Can my patients enter more than one mood entry per day?

Yes. They can record My Mood (Step1) as well as Anxiety and Irritability (Step 3) three times per day. For example, they can record these two steps in the morning, afternoon and evening.

Will the MiMood™ app remind my patients to log their mood each day?

Yes. When your patients register, they are prompted to select a reminder time. If they do not select a reminder time, the default reminder will remind them each day at 12pm.

How about medication reminders?

The MiMood™ app has the functionality that allows patients to set a medication reminder. A reminder can be set for the morning, afternoon and/or evening.

How can my patient share his/her mood information with me?

Your patient will automatically allow you access to his/her information by entering the last 7 digits of your practice number when he/she registers. If they have not done this while registering, they can go to “My profile” and enter the practice number.

What reporting can MiMood™ provide?

MiMood™ allows you as Dr to print the following reports per patient (daily, weekly, monthly and yearly):

Mood (Step 1)
One graph that presents both depressive and manic scores
The depressive and manic scores are each represented by a different line and colour
This will help you to recognise mixed states and/or rapid cycling

Sleep (Step 2)
Daytime sleep as well as night-time sleep is recorded
Each is represented on its own graph

Anxiety & Irritability (Step 3)
Anxiety and irritability ratings are shown on separate graphs

Medication (Step 4)
Shows current medication and dosage taken

Menstrual cycle
For female patients the time of menstrual cycle will also be indicated.

I’m concerned about security. How is my information protected?

We have the following strategy in place to protect your personal information:
Encryption
Our site uses industry standard SSL encryption to securely transmit all interactions between your computer and our site. This protects you from the possibility of a third party viewing in clear text your username and password and any other data as it passes from your computer to our site, or from our site to your computer.
Just keep in mind that you still have to store you username and password in a safe place the same way you would store your banking details.

I’m not receiving forgotten password emails, support alerts, or support alert verification emails. Why?

There are five possible reasons for emails not getting through.

  1. Incorrect email address. For support alerts, check the recipient email address and verify that it is correct. If your account email address is incorrect, the forgotten password emails will not be delivered.
  2. Email Inbox is full. Many internet service providers put a limit on the amount of email you can have in your inbox. This is typically the case when using the ISP’s web based email program. Check with your ISP to determine if your inbox is full.
  3. Emails blocked by your email program. Check your anti-spam or junk mail settings in your email program. Some email programs have a white-list that will let you specify trusted emails. If your email program has junk mail or anti-spam features, specify all email coming from mimood.co.za as not spam.
  4. Emails blocked by your ISP. Check with your ISP to find out if they are blocking our emails. If they are, ask them to white-list email coming from mimood.co.za.
  5. Server Outage. On rare occasions our services may become unavailable either because of periodic maintenance or a system error. Since our services are continuously monitored, we are usually aware of outages and will do everything we can to restore service.

I’m having trouble logging into my profile. Why?

Your browser is probably set to disallow cookies. A cookie is a small piece of information sent from our website to your computer that is used to distinguish you from other users while you are logged in. There are two types of cookies, namely persistent cookies and session cookies. mimood.co.za requires session cookies. These cookies are much more benign than persistent cookies. A session cookie automatically disappears from your computer when you close your browser. To turn on session cookies, try some of the searches below:

I want to cancel my profile. How do I do that?

Delete the MiMood™ app from you mobile device.


© 2017 Cipla

The data captured on this site is treated as confidential and will only be used by you and/or your doctor. For more details please read the MiMood™ Privacy Policy.